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<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Verdana, Geneva, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We offer Blue Light Card discount through our Customer Services Team! Please contact <a href="mailto:hello@pompomlondon.com">hello@pompomlondon.com</a> with your Blue Light Card available to unlock 10% off of your personal discount code.

We offer Blue Light Card discount through our Customer Services Team! Please contact hello@pompomlondon.com with your Blue Light Card available to unlock 10% off of your personal discount code.

Do you offer Blue Light Card discount?

Discounts & Gift Cards

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Do you offer Next Day Delivery?

Customs & Import Fees

Can I Change or Cancel my order?

I haven’t received a confirmation email and I placed my order over 24 hours ago, what should I do?

Can my order be shipped to a P.O. Box address ?

Ordering & Delivery

Do you ship Internationally?

I love my Bag! But can I exchange one of my Straps?

How accurate are the product images on the website?

When are you expecting a restock?

What are your Returns & Exchanges Policies?

How do I return items to be Exchanged or Refunded?

Do you offer gift receipts?

Can I return or exchange something that has been Personalised?

Can I contact Customer Service for assistance?

FAQ's

🇬🇧 UK Returns & Exchanges

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My Exchange Preference Items are Out of Stock

Refunds with Gift Cards

Returns & Exchanges

What's the difference? Original & City vs Original Plus & City Plus

Caring for your Pom Pom London products

Warranty Policy

Products & Care

What is Personalisation?

How do I personalise a bag?

Personalisation Services

E-Gift Cards

BANKBUNDLE - 2 Free Straps with any bag*

Do you offer a discount for new customers?

My discount code is not working?

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Do you offer Blue Light Card discount?Updated 3 months ago