Can't find the answer you're looking for in our Help Center? Our team can help with that!

Get in touch with the team using the form below.

Business Hours:
Monday - Friday | 9am - 7pm (UTC)
Saturday - Sunday | CLOSED

Shop Now

Pom Pom London

Track Your Order  📦

Can I Change or Cancel my order?

Customs & Import Fees

I haven’t received a confirmation email and I placed my order over 24 hours ago, what should I do?

Ordering & Delivery

Do you ship Internationally?

I love my Bag! But can I exchange one of my Straps?

How accurate are the product images on the website?

When are you expecting a restock?

What are your Returns & Exchanges Policies?

Do you offer gift receipts?

Can I return or exchange something that has been Personalised?

Can I contact Customer Service for assistance?

FAQ's

🇬🇧 UK Returns & Exchanges

🇺🇸 USA & Canada Returns

🇩🇪 Germany Returns & Exchanges

🌍 Rest of World Returns & Exchanges

My Exchange Preference Items are Out of Stock

Refunds with Gift Cards

Returns & Exchanges

What's the difference? Original & City vs Original Plus & City Plus

Caring for your Pom Pom London products

Warranty Policy

A Note on Colour

Products & Care

What is Personalisation?

How do I personalise a bag?

Personalisation Services

E-Gift Cards

BANKBUNDLE - 2 Free Straps with any bag*

Do you offer a discount for new customers?

Do you offer Blue Light Card discount?

My discount code is not working?

Discounts & Gift Cards

Contact Us

Information about Shipping, Delivery, and ordering with us!

Questions on returning an order?

Select your country below for specific information pertaining to your order.

Questions on our products & how to care for them?

Questions on using a discount code on your order