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Shipping & Delivery

Do you offer Next Day Delivery?

Customs & Import Fees

Can I Change or Cancel my order?

I haven’t received a confirmation email and I placed my order over 24 hours ago, what should I do?

Can my order be shipped to a P.O. Box address ?

Ordering & Delivery

Do you ship Internationally?

I love my Bag! But can I exchange one of my Straps?

How accurate are the product images on the website?

When are you expecting a restock?

What are your Returns & Exchanges Policies?

How do I return items to be Exchanged or Refunded?

Do you offer gift receipts?

Can I return or exchange something that has been Personalised?

Can I contact Customer Service for assistance?

FAQ's

🇬🇧 UK Returns & Exchanges

🇺🇸 USA & Canada Returns

🇩🇪 Germany Returns & Exchanges

🌍 Rest of World Returns & Exchanges

My Exchange Preference Items are Out of Stock

Refunds with Gift Cards

Returns & Exchanges

What's the difference? Original & City vs Original Plus & City Plus

Caring for your Pom Pom London products

Warranty Policy

Products & Care

What is Personalisation?

How do I personalise a bag?

Personalisation Services

E-Gift Cards

BANKBUNDLE - 2 Free Straps with any bag*

Do you offer a discount for new customers?

Do you offer Blue Light Card discount?

My discount code is not working?

Discounts & Gift Cards

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