FAQ's
Frequently Asked Questions - Answered!
Do you ship Internationally?
Yes, we do! We offer worldwide shipping options through our various trusted courier services. For more information you can refer to our website: https://pompomlondon.com/pages/delivery-returns
I love my Bag! But can I exchange one of my Straps?
We're so pleased to hear that you're happy with your new Pom Pom London bag! With so many Straps to choose from, we completely understand if one doesn't work out in the way you had envisioned.Customers are always welcome to exchange any of their chos
How accurate are the product images on the website?
Shopping online can be tricky to determine how true-to-life a colour is represented. You can rest assured that we always strive to publish the most accurate images as possible, but there can always be factors such as lighting environments, brightness
When are you expecting a restock?
Thank you for your interest in a new Pom Pom London bag!. Some colours we restock frequently, others are seasonal and we also look to continually improve designs, therefore you may see new designs come through which are similar to those we have had i
What are your Returns & Exchanges Policies?
We hope you’ll love your purchase, but if it’s not quite right, you’re welcome to return it within 30 days of receiving your order.To begin, please use our Online Self-Serve Returns PortalPlease find below a brief overview of our Return T&C's, furthe
Do you offer gift receipts?
We don’t offer gift receipts at this time, but not to worry as there is no pricing information included with your package. Deliveries may arrive with a Packing Slip which will show the Order Number, Date of Purchase, and the Product Names/Quantities
Can I return or exchange something that has been Personalised?
Unfortunately, due to the bespoke nature of these personalised items they are non-returnable and non-refundable with the exception of faulty products.If you feel like your personalised item may be faulty please do get in touch with via email: hello@p
Can I contact Customer Service for assistance?
A member of our dedicated team will be glad to speak with you regarding your order or any general enquiries you may have. If applicable, please have your order reference number available to hand.Find our Contact Information on our website HERE or at