Can't find the answer you're looking for in our Help Center? Our team can help with that!

Get in touch with the team using the form below.

Business Hours:
Monday - Friday | 9am - 7pm (UTC)
Saturday - Sunday | CLOSED

Shop Now

Pom Pom London

<p style="text-align: center;">Please note: As leather is a natural material, slight variations in colour and texture may occur between batches. Colours may also appear differently between studio and lifestyle imagery due to lighting conditions</p>

Please note: As leather is a natural material, slight variations in colour and texture may occur between batches. Colours may also appear differently between studio and lifestyle imagery due to lighting conditions

A Note on Colour

Products & Care

Track Your Order  📦

Can I Change or Cancel my order?

Customs & Import Fees

I haven’t received a confirmation email and I placed my order over 24 hours ago, what should I do?

Ordering & Delivery

Do you ship Internationally?

I love my Bag! But can I exchange one of my Straps?

How accurate are the product images on the website?

When are you expecting a restock?

What are your Returns & Exchanges Policies?

Do you offer gift receipts?

Can I return or exchange something that has been Personalised?

Can I contact Customer Service for assistance?

FAQ's

🇬🇧 UK Returns & Exchanges

🇺🇸 USA & Canada Returns

🇩🇪 Germany Returns & Exchanges

🌍 Rest of World Returns & Exchanges

My Exchange Preference Items are Out of Stock

Refunds with Gift Cards

Returns & Exchanges

What's the difference? Original & City vs Original Plus & City Plus

Caring for your Pom Pom London products

Warranty Policy

What is Personalisation?

How do I personalise a bag?

Personalisation Services

E-Gift Cards

BANKBUNDLE - 2 Free Straps with any bag*

Do you offer a discount for new customers?

Do you offer Blue Light Card discount?

My discount code is not working?

Discounts & Gift Cards

Contact Us

A Note on ColourUpdated 3 months ago