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Products & Care

Questions on our products & how to care for them?

What's the difference? Original & City vs Original Plus & City Plus

We understand that finding the perfect bag can be a tricky choice to make! To help with this, we have curated some helpful recourses on our website to help you make the best decision regarding which style bag is right for you!. Take a Closer Look at

How accurate are the product images on the website?

Shopping online can be tricky to determine how true-to-life a colour is represented. You can rest assured that we always strive to publish the most accurate images as possible, but there can always be factors such as lighting environments, brightness

Caring for your Pom Pom London products

LeatherAs leather is a natural material, applying simple care and regular maintenance will prolong the life of your Pom Pom London leather bags. Using a slightly damp cloth should help remove small marks or dirt. Do not soak the bag, as this will pen

Warranty Policy

All Pom Pom London products have a 365 day warranty from the date of purchase. In the unlikely event that a product fails in the warranty period including all stitching, zips, metalwork, or straps you can return it to us for a repair or replacement s

When are you expecting a restock?

Thank you for your interest in a new Pom Pom London bag!. Some colours we restock frequently, others are seasonal and we also look to continually improve designs, therefore you may see new designs come through which are similar to those we have had i