Ordering & Delivery
Information about Shipping, Delivery, and ordering with us!
🎁 Extended Christmas Exchanges 🎄
Our 🎄 EXTENDED CHRISTMAS RETURNS 🎄 is now active - meaning that you can start getting ready for Christmas early this year!Orders placed from Monday 13th October 2025, are granted an extended period of eligibility to allow for Pom Pom London gifts r
Track Your Order 📦
You can track the status of your shipping, and delivery, as well as manage and view your order history by signing into your account on our website using the link below:https://pompomlondon.com/account If you are tracking an order from outside of the
Can I Change or Cancel my order?
Unfortunately, as per your email confirmation we are unable to guarantee the processing of amendments or cancellations once your order has been confirmed. This is due to the pace at which our warehouse team process orders. You are of course more than
Customs & Import Fees
USA/Canada/Australia/Saudia Arabia:We take care of all duties and import taxes, so you have nothing to pay upon the delivery of your orderEU:As the UK is no longer part of the EU, our expectation is that through our courier services we take care of a
I haven’t received a confirmation email and I placed my order over 24 hours ago, what should I do?
These sometimes can go into the spam/junk/promotions/offers folders in your emails so please check this first and if you still do not have it, please email customer service at [email protected] share with your full name and delivery addre