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Ordering & Delivery

Information about Shipping, Delivery, and ordering with us!

📦 Track Your Order

You can track the status of your shipping, and delivery, as well as manage and view your order history by signing into your account on our website using the link below:https://pompomlondon.com/account Please allow 24 hours for your tracking number to

Shipping & Delivery

All orders are shipped from our fulfilment centre in Hampshire, England, UK.Our fulfilment centre operates during regular business working days, Monday-Friday. No orders will be sent during the weekend or during observed Public Holidays. We aim to di

Do you offer Next Day Delivery?

For our UK Customers we are please to be able to offer Next Day Delivery for orders placed before 2pm(UTC), Monday - Friday! We currently offer three options available on the checkout page:. DPD Next Working Day* Delivery (£7.50). *Next Day on orders

Customs & Import Fees

All orders are shipped from our Pom Pom London Team Headquarters in the United Kingdom (UK) USA/Canada/Australia/Saudia Arabia:We take care of all duties and import taxes, so you have nothing to pay upon the delivery of your orderEU:As the UK is no l

Can I Change or Cancel my order?

Unfortunately, as per your email confirmation we are unable to cancel orders. This is due to the pace at which our warehouse team process orders. I can assure you that we would love to help you if we could but it's simply not possible with our fulfil

I haven’t received a confirmation email and I placed my order over 24 hours ago, what should I do?

These sometimes can go into the spam/junk/promotions/offers folders in your emails so please check this first and if you still do not have it, please email customer service at [email protected] share with your full name and delivery addre

Can my order be shipped to a P.O. Box address ?

As long as you are able to provide us with a full street address where your P.O. Box is located, we'll do our best to ship directly to the address given.UPS cannot deliver to PO Boxes, so do please note orders being shipped to PO Boxes will be sent w