🇺🇸 USA & Canada ReturnsUpdated 3 months ago

To arrange a return/exchange please use the Online Return Portal:
https://pompomlondon.loopreturns.com/#/

We hope you will be very pleased with your order, but if not and you would like to return any of the items from your purchase we will be more than happy to process an exchange, refund, or store credit Gift Card.

Goods must be received back to us within 30 days of delivery, in a saleable condition with:

• All original packaging & stuffing in bag

• Pom Pom London leather/cardboard tag attached

• Protective tape on all zip pulls

• Unworn, and Unused

Return Shipping is to be paid by the Buyer. We offer a Tracked Return Shipping Service via UPS.

If you wish to exchange a Free "Bundle" Item (Strap, Coin Purse, etc) please first reach out to our Customer Services team for further information: hello@pompomlondon.com