🇺🇸 USA & Canada ReturnsUpdated 22 days ago

We hope you will be very pleased with your order, but if not and you would like to return any of the items from your purchase we will be more than happy to process an exchange, refund, or store credit Gift Card.

Goods must be received back to us within 30 days of delivery, in a saleable condition with:

• All original packaging & stuffing in bag

• Pom Pom London leather/cardboard tag attached

• Protective tape on all zip pulls

• Unworn, and Unused

If your item is personalised it is not possible to return.

Return Shipping is to be paid by the Buyer. We offer a Tracked Return Shipping Service via UPS, but customers can elect to provide their own return shipping label on the returns portal.

If you wish to exchange a Free "Bundle" Item (Strap, Coin Purse, etc) please first reach out to our Customer Services team for further information: hello@pompomlondon.com


To arrange a return/exchange please use the Online Return Portal:
https://returnsportal.co/version-live/r/pompomlondon

Your order number will begin with a # sign followed by 6 digits

Your email address must be the same one used when you placed the order

If you received your item(s) as a Gift and do not know the Order Number, please reach out to our Customer Services team for further assistance: hello@pompomlondon.com

Returns Portal Example