Returns & Exchanges
Questions on returning an order? Select your country below for specific information pertaining to your order.
🇬🇧 UK Returns & Exchanges
🇬🇧 UK Returns & ExchangesTo arrange a return/exchange please use the Self-Serve Online Return Portal:https://pompomlondon.loopreturns.com/#/We hope you will be very pleased with your order, but if not and you would like to return any of the items f
🇺🇸 USA & Canada Returns
To arrange a return/exchange please use the Online Return Portal:https://pompomlondon.loopreturns.com/#/We hope you will be very pleased with your order, but if not and you would like to return any of the items from your purchase we will be more than
🇩🇪 Germany Returns & Exchanges
Wir hoffen, dass Sie mit Ihrer Bestellung sehr zufrieden sein werden, aber falls nicht und Sie Ihre Bestellung zurücksenden möchten, werden wir gerne einen Umtausch oder eine Rücksendung veranlassen. Die Ware muss innerhalb von 30 Tagen nach Lieferun
🌍 Rest of World Returns & Exchanges
Personalised Items. Unfortunately, due to the bespoke nature of these personalised items they are non-returnable and non-refundable with the exception of faulty products. If you feel like your personalised item may be faulty please do get in touch wi
My Exchange Preference Items are Out of Stock
Exchanges are always subject to stock being available at the time of processing. If no stock of your preferred exchange item is available, our team will reach out to the email address associated with the returned item(s) to notify you and request a n
Refunds with Gift Cards
When returning an order that has been partially paid with a gift card, the gift card will take priority in the refund process. An amount will automatically be refunded to your original gift card. If the value of the refund exceeds the value of the re