I love my Bag! But can I exchange one of my Straps?Updated a month ago
We're so pleased to hear that you're happy with your new Pom Pom London bag! With so many Straps to choose from, we completely understand if one doesn't work out in the way you had envisioned.
Customers are always welcome to exchange any of their chosen bundle accessories in line with our standard 30-day returns policy!
You can return any free strap included in your bundle, so long as it is still brand new, un-used, in original packaging, and your order arrived less than 30 days ago.
Customers are always welcome to exchange any of their chosen bundle accessories in line with our standard 30-day returns policy!
You can return any free strap included in your bundle, so long as it is still brand new, un-used, in original packaging, and your order arrived less than 30 days ago.
To begin your return for an exchange, refund, or for store credit please use our
Self Serve Online Returns Portal
🇺🇸 USA 🇺🇸
If straps ONLY, please first contact our Customer Services Team: [email protected]
If you have further questions about arranging your exchange, you can find help on our Returns Portal HERE or you can contact our Customer Services Team for help.
Self Serve Online Returns Portal
🇺🇸 USA 🇺🇸
If straps ONLY, please first contact our Customer Services Team: [email protected]
If you have further questions about arranging your exchange, you can find help on our Returns Portal HERE or you can contact our Customer Services Team for help.