FAQ's

Do you ship Internationally?

Yes, we do! We offer worldwide shipping options through our various trusted courier services. For more information you can refer to our website: https://pompomlondon.com/pages/delivery-returns

I love my Bag! But can I exchange one of my Straps?

We're so pleased to hear that you're happy with your new Pom Pom London bag! With so many Straps to choose from, we completely understand if one doesn't work out in the way you had envisioned.Customers are always welcome to exchange any of their chos

How accurate are the product images on the website?

Shopping online can be tricky to determine how true-to-life a colour is represented. You can rest assured that we always strive to publish the most accurate images as possible, but there can always be factors such as lighting environments, brightness

When are you expecting a restock?

Thank you for your interest in a new Pom Pom London bag!. Some colours we restock frequently, others are seasonal and we also look to continually improve designs, therefore you may see new designs come through which are similar to those we have had i

What are your Returns & Exchanges Policies?

Please find below a brief overview of our Return for Refund/Exchange T&C's, further information can be found directly on our website: HERE Goods must be returned in a new, un-used & saleable condition with all original packaging & tags attached. We o

How do I return items to be Exchanged or Refunded?

We hope you will be very pleased with your order, but if not you are welcome to request an exchange or refund for your order.To begin your return for an exchange, refund, or for store credit please use our Online Returns Portal:https://returnsportal.

Do you offer gift receipts?

We don’t offer gift receipts at this time, but not to worry as there is no pricing information included with your package. Deliveries will arrive with a Packing Slip which will show the Order Number, Date of Purchase, and the Product Names/Quantities

Can I return or exchange something that has been Personalised?

Unfortunately, due to the bespoke nature of these personalised items they are non-returnable and non-refundable with the exception of faulty products.If you feel like your personalised item may be faulty please do get in touch with via email: hello@p

Can I contact Customer Service for assistance?

A member of our dedicated team will be glad to speak with you regarding your order or any general enquiries you may have. If applicable, please have your order reference number available to hand.Find our Contact Information on our website HERE or at